Frequently Asked Questions
1. How will I know if my order has been placed successfully?
Once your order is placed, you will receive an order confirmation email. This will include your order ID, items purchased.
2. What payment options are available on Havmi?
We accept a wide range of payment methods including UPI, Net Banking, Debit Cards, Credit Cards and digital wallets. All payments are processed securely.
3. How can I track my order?
Once your order is shipped, you can track it from your Order History in your profile, and you will also receive a tracking link via email.
4. What if I receive a damaged or incorrect product?
In case of a damaged, defective, or wrong item, please reach out to us at support@havmiwellness.com within 48 hours of delivery with photos of the product and packaging. We will assist you with a replacement or refund.
5. Are there any delivery charges?
Shipping charges, if any, will be mentioned at checkout.
6. Can I cancel or modify my order after placing it?
Orders can be modified or cancelled only before they are shipped. Once shipped, we won’t be able to make changes. You can contact our support team as soon as possible for any help.
7. Is my personal information safe with Havmi?
Yes, we value your privacy. Your personal and payment details are protected through encrypted connections and are never shared with unauthorized third parties.
8. How can I contact customer support?
You can write to us at support@havmiwellness.com or call our helpline number between 10 AM and 6 PM (Mon–Sat). Our team will be happy to assist you.
9. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most orders. However, COD may not be available for certain products, pin codes, or high-value orders due to courier partner limitations. You can check availability at checkout.
10. Can I save my address for future orders?
Yes. If you create an account on Havmi, you can save multiple shipping addresses to make your future purchases faster and more convenient.